At Desiology, we prioritize your satisfaction and strive to provide a seamless shopping experience. Our comprehensive return and exchange policy is designed to offer you peace of mind with your purchase.
Return and Exchange Policy Details:
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Eligibility: You have 14 days from the date of purchase to request a return or exchange. To be eligible, items must be in their original, unused condition with all original tags and packaging intact. Products that have been worn, damaged, or altered in any way are not eligible for return or exchange.
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Initiating a Return or Exchange: To start the process, please contact our customer service team through our website or by email. Provide your order number and details about the item you wish to return or exchange. Our team will guide you through the necessary steps and provide you with a return authorization if applicable.
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Return Shipping: For returns, the cost of shipping back to our warehouse is the responsibility of the customer, unless the item is faulty or incorrect. We recommend using a trackable shipping service to ensure that your return is received. Desiology is not responsible for items lost or damaged during return shipping.
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Processing Time: Once we receive the returned item, please allow up to 7 business days for processing. Refunds will be issued to the original payment method. Exchanges will be processed as soon as possible, with new items shipped upon receipt of the returned goods.
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Non-Returnable Items: Please note that certain items, such as custom or personalized products, may not be eligible for return or exchange. This will be clearly stated in the product description at the time of purchase.
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Customer Service: If you have any questions or need assistance with your return or exchange, our dedicated customer service team is available to help. We are committed to ensuring that your experience with Desiology is satisfactory and that you are pleased with your purchase.
We appreciate your understanding and cooperation with our return and exchange policy. Thank you for choosing Desiology, where your satisfaction is our top priority.